Carolene Méli has been able to travel full time for over ten years. Through her experience of “always being a guest” she excels as a guest experience consultant, helping companies optimize and improve the experiences their guests have.
In this episode we talk about how the ideas behind her guest experience consulting apply to so much more than resorts and hotels. An example we cover is a photographer. What kind of experience is your customer having before they show up for the shoot, during the shoot, and after? Those are all guest experiences.
Carolene has lived a fascinating life already and it was excited to get to talk to her about the mindset behind travel. The way that traveling to new places and cultures opens your perspective and deepens your empathy for others.
Carolene has a 7-Day Guest Experience Challenge available for anyone who wants to take a deeper dive into how their customers & guests are experiencing their brand. https://caromeli.com/challenge
Learn more about how you can support the show at https://happyyouarehere.life/